Shipping and Returns
When you buy from our website you can choose to have your item/s shipped, or choose to click and collect. If you choose shipping, a flat rate of $6.50 will be automatically added to the purchase total, and you will be asked for your postal address and contact details. Any orders over $150 will qualify for free shipping.
If you wish to collect your item/s from the shop, we will contact you via email within 24 hours to arrange a collection day/time.
Lonely Coat does ship internationally! Please contact us with your order, and we will happily provide a shipping quote.
Lonely Coat accepts returns under the following conditions:
a) the goods were received damaged and you have provided visual proof of the damage within 48 hours of receiving the goods
b) the goods are demonstrably different from what was originally ordered – i.e. we have sent you the wrong item/s
c) goods returned for reason b) above are in unopened, unused, undamaged condition, with tags attached and packaging intact
d) the goods are returned to us no later than 7 days after you received them
To arrange a return, please contact us via email, phone, or by using the button below.